Legal information
Shipping and Delivery Policy
Digital delivery only
Our deliverables, including resumes, cover letters, LinkedIn profile copy, personal profiles and business profiles, are sent electronically. No physical shipping charge or courier delivery applies unless separately agreed in writing.
When work starts
Work begins after the service scope, required inputs, payment terms and invoice status are confirmed. If information is incomplete, inconsistent or requires clarification, the delivery estimate may move until the required details are received.
Delivery timing
Any delivery period is an estimate based on the selected service, scope, turnaround option, complexity and timely client responses. The agreed delivery estimate is confirmed in writing for the individual order. Urgent work is accepted only when capacity and responsible quality review allow it.
How documents are delivered
We normally send completed documents and relevant draft or final files to the email address confirmed with the order. Please check your inbox, spam or junk folder and ensure that the email address supplied is accurate. We may use a secure file-delivery method where appropriate.
Receipt and support
Please review the material promptly after delivery and contact us if a file cannot be opened or a delivery message has not arrived. A delivery issue does not include a third-party hiring, business or platform outcome. Any revision process or included revision scope will be stated in the order confirmation or invoice.
No physical shipment
Because our services are digital and personalised, shipping and courier tracking are not applicable. This policy is designed to make that clear before you pay for a service.